Module 1: CMDB Overview

• What is CMDB?
• Why CMDB is critical for ITSM success
• Key CMDB tables: cmdb_ci, cmdb_rel_ci
• Types of Configuration Items (CIs): Servers, Applications, Services
• CI Relationships and Dependency Mapping

Module 2: CMDB in Action

• How CMDB supports Incident, Change, and Problem Management 
• CI Lifecycle and Health (Completeness, Correctness, Compliance) 
• Introduction to Discovery and Manual CI Creation

Module 3: Introduction to CSDM (Basic till Advance)

• What is CSDM?
• Key Differences between CMDB and CSDM
• Business Value of CSDM (Alignment, Reporting, Visibility)
• Key CSDM 5.0 Concepts:
• Business Application (cmdb_ci_business_app)
• Application Service (cmdb_ci_appl_service)
• Service Offering and Technical Services
• How CSDM adds structure to CMDB

Module 4: CSDM Maturity Model

Module 5: Use Cases & Best Practices 

• Incident Routing and Reporting Improvements 
• Common Mistakes in CMDB/CSDM Projects

Next Steps & Adoption Guidance

• How to Assess Your Current CMDB State
• CSDM Adoption Strategy
• Explore:
• ServiceNow Docs
• CSDM Whitepapers
• Health Dashboards

Additional Topics (High-Level Only)

ServiceNow Discovery (Overview)

• What It Does: Automatically identifies and populates CIs in CMDB
• Types: Horizontal Discovery (infrastructure), Pattern-based Discovery (apps/services)
• Importance: Reduces manual errors, ensures real-time visibility

Service Mapping (Overview)

• What It Does: Maps business services to their underlying infrastructure
• Use Case: Helps in impact analysis during outages
• Outcome: Enables accurate service visibility and better RCA during incidents